Privacy Policy
Last Updated: January 15, 2025
At Glow-Link, we understand that your financial data deserves the highest level of protection. When you're analyzing liquidity ratios or reviewing solvency metrics, you need confidence that your information stays secure.
This policy explains exactly how we collect, use, and protect your data when you use our financial analysis platform. We've designed our practices to comply with Thailand's Personal Data Protection Act (PDPA) while maintaining the transparency you deserve.
Questions about your privacy? Contact us directly at contact@glow-link.com - we respond to every inquiry within 48 hours.
What Information We Collect
Running a financial analysis platform means we handle several types
of data. Here's what we collect and why each piece matters for your
experience.
Account Information
- Your name and email address for account creation
- Company information when you're analyzing business finances
- Phone number if you choose to add it for account recovery
- Password (which we encrypt and never store in plain text)
Financial Analysis Data
This is the heart of what we do. When you upload financial
statements or input data for liquidity analysis, we temporarily
process this information to generate your reports. We don't store
raw financial data longer than necessary to complete your analysis.
Usage Information
We track how you use our platform - which analysis tools you
prefer, how often you generate reports, and where you might be
getting stuck. This helps us improve the platform and doesn't
include any of your actual financial data.
How We Use Your Information
Every piece of data we collect has a specific purpose. We don't
believe in collecting information "just in case" - here's exactly
what we do with your data.
Platform Operations
Processing your financial data to generate liquidity ratios,
solvency metrics, and trend analyses. This includes temporary
storage during calculation periods.
Account Management
Maintaining your user account, handling password resets, and
providing customer support when you need help with analyses.
Service Improvement
Analyzing usage patterns to enhance our financial analysis tools
and identify which features provide the most value to users.
Legal Compliance
Meeting our obligations under Thailand's PDPA and maintaining
records as required by financial services regulations.
Data Protection & Security
Financial data requires serious security measures. We've built
multiple layers of protection to keep your information safe from
unauthorized access.
| Security Layer | Implementation | Purpose |
|---|---|---|
| Encryption in Transit | TLS 1.3 for all data transmission | Protects data moving between your device and our servers |
| Encryption at Rest | AES-256 encryption for stored data | Secures data while stored in our databases |
| Access Controls | Multi-factor authentication required | Ensures only authorized personnel access systems |
| Data Segregation | Isolated processing environments | Prevents cross-contamination between user data |
Data Breach Protocol
If we ever experience a security incident affecting your data,
we'll notify you within 72 hours via email and provide detailed
information about what happened and what we're doing about it. We
also report incidents to Thailand's Personal Data Protection
Committee as required by law.
Your Privacy Rights
Under Thailand's Personal Data Protection Act, you have specific
rights regarding your personal information. Here's how to exercise
each right and what to expect.
Right to Access
Request a copy of all personal data we hold about you. We'll
provide this in a readable format within 30 days. Email us at
contact@glow-link.com
with "Data Access Request" in the subject line.
Right to Correction
If any of your personal information is incorrect or incomplete, you
can update most details directly in your account settings. For
changes we can't process automatically, contact our support team.
Right to Deletion
Request deletion of your personal data when it's no longer
necessary for the purposes we collected it. Note that we may need
to retain some information for legal compliance - we'll explain
what we keep and why.
Right to Portability
Get your data in a format that allows you to transfer it to another
service provider. This includes your analysis history and account
information in CSV or JSON format.
Data Sharing & Third Parties
We don't sell your data to anyone. However, we do work with specific
service providers to deliver our platform. Here's who has access to
what information.
- Cloud Infrastructure Providers: Host our servers and databases with strict data processing agreements
- Payment Processors: Handle subscription payments but never see your financial analysis data
- Email Service Providers: Send account notifications and support communications
- Analytics Services: Help us understand platform usage through anonymized data only
International Data Transfers
Some of our service providers operate outside Thailand. When we
transfer data internationally, we ensure adequate protection
through contractual safeguards and only work with providers in
countries recognized as having adequate data protection laws.
Data Retention
We keep your information only as long as necessary to provide our
services and meet legal requirements. Different types of data have
different retention periods.
Account Information
Retained while your account is active plus 2 years after closure
for legal compliance purposes.
Financial Analysis Data
Raw uploaded data deleted within 30 days. Analysis results
retained for 1 year or until account closure.
Usage Analytics
Anonymized usage patterns retained for 3 years to support
platform improvements and research.
Support Communications
Email correspondence and support tickets retained for 2 years for
quality assurance purposes.
Cookies & Tracking
Our platform uses cookies to function properly and provide you with a
better experience. You can control cookie settings, though some are
essential for basic functionality.
Essential Cookies
These keep you logged in and remember your analysis preferences
during your session. We can't provide our service without these
cookies.
Analytics Cookies
Help us understand how users interact with different features so we
can improve the platform. These are optional and you can disable
them in your browser settings.
Performance Cookies
Allow us to optimize loading times and identify technical issues.
These don't track personal information but help ensure the platform
runs smoothly.
Updates to This Policy
Privacy laws evolve and our services grow. When we update this
policy, we'll notify active users via email at least 30 days before
changes take effect. Major changes will include a prominent notice
when you log into your account.
We maintain an archive of previous policy versions on our website, so
you can always see what's changed and when. Continued use of our
platform after policy updates constitutes acceptance of the changes.
Privacy Questions?
Our privacy team reviews every inquiry personally and responds with
specific answers to your situation.
contact@glow-link.com
+66 53 274 468
98 Soi Suk Sawat 66, Phra Pradaeng, Samut Prakan